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Short-Term Disability Administration

Short-term disability (STD) claims are far more common than long-term disability (LTD) claims and can significantly impact your bottom line through increased expenses and decreased productivity. Studies show that the rate of STD claims is about 75 per 1,000 lives, while the rate of LTD claims is seven per 1,000 lives.1

To rein in costs and keep productivity high, it is critical that employers manage STD comprehensively and fully integrate it with other benefits, including wellness and employee assistance.

Why choose Workpartners?

At Workpartners, our early and proactive involvement in every disability claim translates into cost savings for you. Our claims experts interact with medical providers, clinical experts, vocational specialists, and others to speed claim resolution, reduce duration, and simplify the return-to-work process. Our professional staff of disability specialists, physicians, nurses, and vocational rehabilitation specialists works collaboratively to assess each employee’s ability to work and manage each claim to resolution.

As your STD claims administrator, Workpartners offers:

Claims management

  • Experienced claims professionals with an average of seven years of experience
  • Escalated case review process
  • Peer-to-peer physician review
  • Medical professional outreach that results in appropriate care and quicker claims resolution

Clinical case management

  • Use of clinical guidelines to identify and manage claims that fall outside of average treatment durations
  • Access to in-house medical experts, with a focus on accurate, medically appropriate decision-making
  • Identification and management of an employee’s disability and comorbid conditions
  • Support for issues affecting employee’s quality of life and ability to return to work

Proactive return-to-work strategies

  • On-site evaluation of work conditions and development of customized return-to-work programs
  • In-house vocational experts with an average of 23 years of experience
  • Recognition of ADA liability
  • Tracking of key return-to-work metrics, including return-to-work claim percentage and total transitional workdays

Employee services

  • Timely approval of benefits that reduces financial and lifestyle disruption caused by the disability
  • Customized and targeted communication to reduce confusion and administrative burden
  • 24/7 access to online or call center claim intake services to report non-occupational injuries
  • Dedicated disability specialist
  • Proactive focus on restoring wellness and employment

Dedicated account team

  • Streamlined program management and consistent communication
  • Development of performance measurements that align with organizational and program goals
  • Consultation regarding STD program enhancements, return-to-work strategies, and creative ways to reduce absence and improve productivity

Robust reporting and customizable analytics

  • Full suite of reports, including an easy-to-read statistical scorecard measuring program performance
  • Case management reports, including benchmarking and outcome measurement
  • Integrated snapshot of absence data from all sources, including STD, long-term disability, and workers’ compensation
  • Real-time snapshots of STD incidence, duration, costs, and lost work time

Integrated processes

  • Transition from STD to long-term disability carrier
  • STD claim management process integrated with employer leave management, workers’ compensation, and long-term disability
  • Referral opportunities to other employer-benefit programs, including employee assistance and health and wellness
  • Concurrent management of leaves (FMLA, military, and employer-sponsored) and STD

State-of-the-art technology

  • Disability information managed and monitored by state-of-the-art technology system
  • Eligibility verification coordinated with HRIS system
  • Full integration with medical disability advisor
  • Work loss and restricted duty tracking
What you’ll gain

Calling in the experts makes a lot of sense. Our hands-on approach brings the right resources together at the right time to maximize efficiency, reduce durations, and drive case closure.

Ultimately, this results in improved health and financial security for employees and improved productivity and profits for our clients.

1John Hewitt and Associates, 2008 Disability Fact Book

Don’t let absence administration take over your to do list.

Our full suite of integrated absence management services includes short-term disability and leave administration. We can help employers looking for a trusted partner to reduce employees’ time away from work in an efficient, cost-effective manner.

Contact us today