Unparalleled customer service.
The new eBenefits platform empowers your HR team and offers a user-friendly experience for employees. But that doesn’t mean you’re in this alone. Workpartners forms a close relationship with our clients, and our proactive account management team actively listens, responds, and engages on behalf of our clients and their employees.
You’ll have a team of operational experts who act as an extension of your HR team to perform various outsourced and wrap-around services. They’re always prepared to offer the support and guidance you need to maximize the value of your investment.
We also have an award-winning, U.S.-based customer service team that’s ready to respond to questions from your HR staff, management, and workforce. Our Health Care Concierges won the 2023 Grand Stevie Award as well as the Front-Line Customer Service Team of the Year. In 2022 our account management team achieved 98 percent client retention with 97 percent client satisfaction and earned a net promoter score of 65.
Built into the platform is our virtual benefits assistant, powered by artificial intelligence
It’s not a chatbot—our virtual benefits assistant increases its knowledge and effectiveness with every interaction. And it delivers amazing results:
24/7/365 Our virtual benefits assistance is always available to answer most benefits questions.
27 That's how many languages our virtual benefits assistant understands to answer questions.
34% of chat requests were made outside of business hours.